{"id":454,"date":"2023-05-19T13:11:26","date_gmt":"2023-05-19T18:11:26","guid":{"rendered":"https:\/\/www.bpogs.com\/nueva\/?page_id=454"},"modified":"2023-06-15T16:21:17","modified_gmt":"2023-06-15T21:21:17","slug":"pccd","status":"publish","type":"page","link":"https:\/\/www.bpogs.com\/english\/pccd\/","title":{"rendered":"PCCD"},"content":{"rendered":"<section class=\"wpb-content-wrapper\"><p>[vc_row content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1684520411205{margin-top: 12% !important;}&#8221; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221;][vc_column][vc_column_text]<\/p>\n<p style=\"font-size: 29pt; color: #000; font-weight: bold; line-height: 1;\">Contact us here <\/p>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<p style=\"font-size: 12pt; color: #000000; font-weight: 400; text-align: justify;\"><strong>In this section, you can file your PCCD<\/strong><\/p>\n<p style=\"font-size: 12pt; color: #000000; font-weight: 400; text-align: justify;\">For BPO Global Services it is very important to know your opinion, resolve your doubts and address your complaints and suggestions. Therefore, and under the principle of transparency, we seek to work on the continuous improvement of the services we offer, following their PCCD. <\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1686864073970{margin-bottom: 4% !important;}&#8221; conditional_render=&#8221;%5B%7B%22value_role%22%3A%22administrator%22%7D%5D&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<p style=\"font-size: 12pt; color: #000000; font-weight: 400; text-align: justify;\">Below we describe in detail each option to facilitate your registration<\/p>\n<p style=\"font-size: 12pt; color: #000000; font-weight: 400; text-align: justify;\"><strong>Petitions:<\/strong> These are requests or requirements that a person makes to the entity, to require their intervention and response. Response times vary according to the classification as follows.<\/p>\n<p style=\"font-size: 12pt; color: #000000; font-weight: 400; text-align: justify;\"><strong>Complaint:<\/strong> It is the manifestation of disagreement, dissatisfaction, or discontent that a citizen may present when receiving inadequate care from a collaborator.<\/p>\n<p style=\"font-size: 12pt; color: #000000; font-weight: 400; text-align: justify;\"><strong>Claim:<\/strong> It is the requirement made by a user because some service was not provided or was irregular.<\/p>\n<p style=\"font-size: 12pt; color: #000000; font-weight: 400; text-align: justify;\"><strong>Suggestion:<\/strong> It is an approach that is presented with the objective of proposing a change or improvement of some service, product, or process of the company.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f462-o1\" lang=\"es-CO\" dir=\"ltr\" data-wpcf7-id=\"462\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/english\/wp-json\/wp\/v2\/pages\/454#wpcf7-f462-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulario de contacto\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"462\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.0.4\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_CO\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f462-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-12 col-sm-12 col-md-6\">\n\t\t<div class=\"form-group\">\n\t\t\t<p><label>Nombre:<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"nombre\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"nombre\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"col-12 col-sm-12 col-md-6\">\n\t\t<div class=\"form-group\">\n\t\t\t<p><label>Apellido:<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"apellido\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"apellido\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"col-12 col-sm-6\">\n\t\t<div class=\"form-group\">\n\t\t\t<p><label>Correo electronico:<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"correo\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email form-control\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"correo\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"col-12 col-sm-6\">\n\t\t<div class=\"form-group\">\n\t\t\t<p><label>Tel\u00e9fono:<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"telefono\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"telefono\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"col-12 col-sm-6\">\n\t\t<div class=\"form-group\">\n\t\t\t<p><label>\u00bfCu\u00e9ntanos qui\u00e9n eres?<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"quieneres\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"quieneres\"><option value=\"\">&#8212;Por favor, elige una opci\u00f3n&#8212;<\/option><option value=\"Cliente\">Cliente<\/option><option value=\"Empleado\">Empleado<\/option><\/select><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"col-12 col-sm-6\">\n\t\t<div class=\"form-group\">\n\t\t\t<p><label>Elige una opci\u00f3n<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"opcion\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"opcion\"><option value=\"\">&#8212;Por favor, elige una opci\u00f3n&#8212;<\/option><option value=\"Petici\u00f3n\">Petici\u00f3n<\/option><option value=\"Queja\">Queja<\/option><option value=\"Reclamo\">Reclamo<\/option><option value=\"Sugerencia\">Sugerencia<\/option><option value=\"Felicitaci\u00f3n\">Felicitaci\u00f3n<\/option><\/select><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"col-12 col-sm-12\">\n\t\t<div class=\"form-group\">\n\t\t\t<p><label>Mensaje:<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"mensaje\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" name=\"mensaje\"><\/textarea><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"col-12 col-sm-12\">\n\t\t<div class=\"form-group\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"acepto\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acepto\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">Acepto la pol\u00edtica de tratamiento de datos personales<\/span><\/label><\/span><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"col-12 col-sm-12\">\n\t\t<div class=\"form-group\">\n\t\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner button bg-blue-dark color-white\" type=\"submit\" value=\"Enviar\" \/>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[\/vc_column][\/vc_row]<\/p>\n<\/section>","protected":false},"excerpt":{"rendered":"<p> [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-454","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.bpogs.com\/english\/wp-json\/wp\/v2\/pages\/454","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bpogs.com\/english\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bpogs.com\/english\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bpogs.com\/english\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bpogs.com\/english\/wp-json\/wp\/v2\/comments?post=454"}],"version-history":[{"count":14,"href":"https:\/\/www.bpogs.com\/english\/wp-json\/wp\/v2\/pages\/454\/revisions"}],"predecessor-version":[{"id":580,"href":"https:\/\/www.bpogs.com\/english\/wp-json\/wp\/v2\/pages\/454\/revisions\/580"}],"wp:attachment":[{"href":"https:\/\/www.bpogs.com\/english\/wp-json\/wp\/v2\/media?parent=454"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}